Frequently asked questions

The insurance company wants to send me to a shop of their choice. What are my options?
By law, you have the right to choose the repair shop you would like to repair your vehicle. We will work with any reputable insurer to ensure the quick and efficient repair of your vehicle and processing of your claim.

Do I need more than one estimate?
No. Repair estimates are very standardized. Most reputable, licensed shops utilize a computerized repair database to produce accurate damage estimates. A large difference between estimates could mean that the lower one is calling for parts other than new factory original or has missed a great deal of damage that will have to be addressed during the repair process. We want you to be fully informed about the parts and procedures we will use to repair your vehicle. We will work closely with your insurer to repair your vehicle quickly, safely and cost-effectively.

Can you match the paint color?
Today's modern factory finishes incorporate multiple coats of highly specialized paints. We have made a major investment in the finest computerized paint mixing system available and constantly upgrade our equipment and database to ensure that each vehicle we paint matches the factory original color. We take special pride in our ability to match factory finishes as the final step in the restoration process.

If my vehicle's frame is damaged, is it a total loss?
No. A car is usually a total loss only when the price of repairs exceeds a high percentage of the insurance company's determined value of your vehicle. Nowadays, most cars are built using unibody construction (frame and body as one). Our experienced, certified technicians, utilizing our state-of the-art equipment, can return your vehicle to its pre-accident condition. If a frame section is bent beyond repair, that section can simply be replaced.

How long will the repairs to my vehicle take?
Depending on damage,we can give you an estimate of the time it will take to complete the repairs to your vehicle. Things that can delay your repair are special order or backordered parts as well as hidden damage that will need to be identified, estimated and approved.

Can I get a ride home when I drop off my car?
Yes, we would be happy to provide this service to you. We want each customer's visit to be a positive experience and will work diligently towards that goal. We also provide a pickup and delivery service.

How can I get a rental car?
If you need a rental car, we would be happy to assist you to make the necessary arrangements. Insurance companies will only pay for a rental car if you have that option on your policy or if you are the claimant. Check your policy and/or call your insurance company to find out if you have rental coverage and what your specific limitations are.

How will I know when my car is done?
You will be notified when your vehicle is ready to be picked up. Feel free to call or e-mail your advisor during the repair process if you have questions or concerns.

Is there a warranty on the repairs to my vehicle?
Yes. Xpress Body Werks extends a warranty on all body and paint work for as long as you own your vehicle.

Do I have to pay a deductible?
Xpress Body Werks will do our best to save our customers the whole deductible!

Who do I pay my deductible to?
If you have a deductible, it will be your responsibility to pay us when you pick up your vehicle. If you aren't sure about your deductible, you can call your agent and he can tell you whether your insurance company has waived your deductible or whether it will be your responsibility.

What forms of payment do you accept?
The easiest and most convenient way to pay for your portion of the repairs to your vehicle is with a major credit card. We accept Visa, MasterCard, American Express, and Discover.

Can I wash my car after it's painted?
You may wash the vehicle by hand with cool water and a very mild car wash solution using a soft cloth or sponge. Always use clean fresh water and wash your vehicle in the shade. Do not use a commercial car wash. Stiff brushes or sponges could mar the finish and damage the surface. Do not "dry wipe" your vehicle. Dry wiping can scratch the finish. Do not drive on gravel roads. Chipping the finish is easily done in the first 30 days. Avoid parking under trees and utility lines which are likely to attract birds. Bird droppings have a high acid content and will damage a freshly painted surface. Also, tree sap can mar or spot a freshly painted surface. Do not spill gasoline, oil, antifreeze, transmission fluid, or windshield solvent on the new finish. Do not scrape ice or snow from the newly painted surface. Do not wax or polish the vehicle. This will allow the finish to dry and harden completely.